ACCESSING MY ACCOUNT AND MEMBER BENEFITS
What is my Member ID?
Your member id is the primary email address you entered during registration. If you are still experiencing difficulties please contact the National Office.
What is my password?
Please use the "Forgot Password" link on the Members Area login page.
How do I contact my Chapter Leaders?

If you are already a member, please log in to the Members Area. At the top of the page you will see your Advisor's and Student President's names, you can click on them to send them an email.

If you are not a member and have received an invitation to join, your Chapter Advisor is listed at the bottom of your invitation. Your Chapter Advisor is a faculty or staff member at your campus. 

If you are still unsure how to contact your advisor, please contact the National Office by emailing info@nsls.org.

How will my Chapter Leaders contact me?

All members have a Society Inbox located in the Members Area, where you will find important announcements and notifications from your chapter. Please check your Society Inbox on a regular basis for announcements from your chapter leaders. 

If you have not received any emails in your Society Inbox, please verify in your Member Profile that you have checked the box indicating that you want to receive Member Communication. Deselecting this box will stop all local Chapter and National Office communication. 

If you would like to directly contact your Chapter Advisor or Student President, login to the Member's Area. At the top of the page you will see each of their names as a hyperlink you can click on to send them an email.

How do I request a Letter of Recommendation?
You can request a customized letter of recommendation by logging into the Members' Area of our website and clicking on the Customized Recommendation icon and completing the required form.
How do I submit an SNT Report?

Please login to your Members Area with your Member ID and Password. Next, please select the 'SNT MEETINGS' icon in the 'MY MEMBERSHIP' section of the page.  Next, click the icon on the left entitled, 'RESOURCES, VIDEOS AND SUBMISSIONS.' 

This will bring you to a page with four tabs. The tab all the way to the right-hand side is called, 'SUBMIT A NEW SNT REPORT.' This will bring you to the SNT Report form. Please respond to all of the questions and click the 'SUBMIT' button at the bottom.

You can also access the SNT Report Form here.

*Please note, you will need to be logged in to access the above link.

ATTENDING LOCAL CHAPTER EVENTS
Where are my Chapter Events?
Every campus chapter maintains a unique schedule best suited to the local membership. Please check the NSLS Events Calendar in your Members Area to view scheduled events. If there are no events currently listed,  please contact your chapter advisor or student president for information regarding events on your campus. You can find the contact information for your chapter leaders by logging into the members area of the NSLS website. At the top of the page you will see the names of the Advisor and Student President, and can click on them to send an email.
How and when do I receive credit for attending events?
Please allow 2-3 business days for your profile to reflect any submissions or attendance of events. All events attended on campus are updated by the local chapter leaders at that particular campus. If you have attended events and have not received credit within this timeframe, please reach out to your local leaders.
What if I cannot attend an event?
If you cannot make it to an event on campus, please reach out to your local chapter leaders to see if there are make-up dates available for any particular event.
How do I know if I can attend the Induction Ceremony?
In order to participate in the Induction Ceremony you must complete your induction steps and receive credit prior to the Induction deadline. Each Chapter has a unique deadline in order to attend Induction. Please contact your Chapter Leaders to inquire about the deadline for your specific Chapter.
I was unable to attend my Induction Ceremony. How can I receive my Membership Kit?

If you were unable to attend your induction ceremony, please follow up with your Chapter Advisor or Student President to receive your membership kit within two weeks of your Induction Ceremony. To contact them, log into the Members' Area, where at the top of the page you will see each of their names and can click on them to send them an email.

Alternatively, you can have your membership kit mailed to your home address for a shipping fee of $10.00. Please contact the National Office to process this payment over the phone.

When can I apply for Scholarships and Awards?

We offer two submission periods for Scholarships and Awards throughout the year.

Click here for this year's submission dates.

BEING AN ONLINE MEMBER
What is the Online Chapter?

In response to many students that have had challenges attending events on-campus, we have developed an Online Chapter.  The Online Chapter is the same as the program at local campuses, except that you do not have to attend events in person - it can all be completed online at your convenience. In addition, rather than a campus advisor, you will be coached by an Advisor at the National Office.

Participating in this program will enable you to receive the benefits you envisioned when you first signed up for the NSLS: leadership training from the nation's top speakers and authors, personalized success coaching, impressive resume building and much more.  It will also enable you to take a break when you need to do so, and proceed at your own pace through the program as you manage the personal challenges that can arise.

The National Society of Leadership and Success Online Chapter Steps to Induction: 

Orientation: Link to online Orientation followed by a series of questions regarding the material covered.

Leadership Training Day: Link to online video followed by workbook questions and exercises. 

Three Speaker Broadcasts: Links to view three videos online followed by questions.

Three Success Networking Team Meetings: Members create a team from their personal or professional network in order to complete this step. A group of family, friends, or coworkers are needed to hold members accountable and offer feedback during this process. Members will work independently on accomplishing goals, and will submit bi-weekly goal write-ups discussing their goals, action steps and progress. As with campus SNTs, participants may receive coaching prior to their submission being accepted. 

To transfer to the Online Chapter, click here.

How long do I have to complete the Online Chapter requirements?
There is no time limit to fulfill the requirements of the National Online Chapter requirements. For campus specific online chapters, please contact your Chapter Leadership.
How does Induction work for Online Members?
Once the steps to induction are completed online, members are considered inducted members of the NSLS. Membership kits are sent to the home address provided during registration. Wording on certificate reflects that membership was completed through the Online Chapter.
PLACING SHOP ORDERS
How do I purchase stole and cords for graduation?
To be eligible to order our Honors Stole and Cords for graduation you need to have completed all of your membership steps and have received credit for them online. To check the status of your membership please login to the Members Area and click on the Membership Status Icon. The Online Store will ask you to validate your Inducted Status by entering your MemberID. Your MemberID is what you use to log into the Member's Area. To order the Honors Stole and Cords please visit our Online Store.
How can I track my order?
Please fill out the following form and include your full name and order number by clicking here. A National Office representative will reach out to assist you.
How quickly can I receive my order?

We offer three shipment options:

Standard Shipping: 7-14 business days
Select Shipping: 3-5 business days
Overnight Shipping:1-2 business days

*Orders placed after 2pm will be processed on the following business day. 

If the time frame has passed for you to receive your order, please contact the National Office by clicking here, and a representative will be more than happy to assist you.

How can I return or exchange my order?

Directions for Requesting a Product Refund:

Merchandise refund requests must be accompanied by the original receipt. You can send the item back to us at the address below at your expense. Once we receive your package, we will promptly process an exchange or issue a refund in accordance with this policy. The NSLS does not refund shipping expenses. The NSLS also can not provide refunds or exchanges for merchandise that is worn or damaged by the customer.

Our return address is:

The National Society of Leadership and Success
Returns/Exchanges
1233 Findlay Street
Cincinnati, OH 45214

Credit Card Payments:
Credit card payments will be refunded in full to the credit card originally charged. No cash refunds for credit card payments.

Check Payments:
Refund checks will be mailed directly to your home address if the initial payment was submitted as a check. Please make sure your home address is accurate in your online member profile.

My shipment tracking says my order was delivered, but I haven't received it. What can I do?
The NSLS partners with UPS, FedEx and USPS to ship and deliver SHOP orders. Once the package departs our warehouse facilities, the carrier assumes the responsibility for its delivery. If you have any questions about the shipment and  handling of your order, please contact the carrier responsible for your delivery (as indicated on the tracking link you received).
REFUND INFORMATION
How do I request a refund?

The satisfaction of our members and future members is our primary concern, and we understand that there may be unforeseen circumstances that make it impossible for some students to continue with the program.

The National Society of Leadership and Success offers a full refund of membership within 30 days from initial payment. In order to take advantage of this policy, please click here and submit the requested information.

How long do refunds take to appear in my account?
Please allow up to one billing cycle to see this credit to your account. Billing cycles depend on your bank or credit card company. Please contact your bank or credit card company for further information.
My credit card expired. How do I receive my refund?
The National Society of Leadership and Success offers a full refund of membership within 30 days from initial payment. If the card you used to register is no longer valid, please provide a mailing address and request a refund check by clicking here.
I am not eligible for a refund. What are my options?

In response to many students that have had challenges, we have developed an Online Chapter into which many members have been transferred at no additional cost. The Online Chapter is the same as the program at your local campus, except that you no longer have to attend events in person - it can all be completed online at your convenience. In addition, rather than a campus advisor, you will be coached by the staff at the National Office who have designed the program to fit your needs. 

Participating in this program will enable you to receive the benefits you envisioned when you first signed up for the NSLS: leadership training from the nation's top speakers and authors, personalized success coaching, impressive resume building and much more. It will also enable you to take a break when you need to do so, and proceed at your own pace through the program as you manage the personal challenges that can arise.

Refunds for the Advanced and Executive Leadership Certifications.
If you are enrolled in the Advanced and Executive Leadership Certifications, you are eligible to apply for a full refund within 30 days of registration. Please call 201-222-6544 to request a refund for these Certifications.