Payment or billing issue, not a refund.
If something about a payment looks wrong, like a charge that didn't go through, a duplicate charge, or a receipt you need, we can sort it out. This is different from asking for a refund; start here when the question is about the payment itself.
Common situations:
- You were charged twice or see a duplicate line item.
- A payment failed or your card was declined and you're not sure if you're enrolled.
- You need a receipt or invoice for your records or for reimbursement.
- The charge amount looks wrong for what you signed up for.
Have the following ready so we can find it fast: your full name, the email address on your account, your school or chapter, and the approximate date and amount of the charge. Please contact our Member Experience team and we'll investigate. If you'd actually like your money back instead, see our refund policy.
Live Chat, Phone, and Text available Monday - Friday, 9 a.m. - 6 p.m. ET
Email: support@nsls.org
Phone: 201-222-6544
Toll Free: 800-601-6248
- You were charged twice or see a duplicate line item.
- A payment failed or your card was declined and you're not sure if you're enrolled.
- You need a receipt or invoice for your records or for reimbursement.
- The charge amount looks wrong for what you signed up for.
Have the following ready so we can find it fast: your full name, the email address on your account, your school or chapter, and the approximate date and amount of the charge. Please contact our Member Experience team and we'll investigate. If you'd actually like your money back instead, see our refund policy.
Live Chat, Phone, and Text available Monday - Friday, 9 a.m. - 6 p.m. ET
Email: support@nsls.org
Phone: 201-222-6544
Toll Free: 800-601-6248