Question about a charge or receipt
Happy to help! All NSLS charges are the one-time membership fee, which unlocks your benefits for life, and everything in your Members Area. It is not a subscription, so it will not repeat.
Need a copy of your receipt? Check your email first, NSLS automatically sends a payment confirmation and receipt to the address you used at checkout. Search your inbox, spam, and junk folders for it. For Shop orders placed without an email address on file, your confirmation may have been sent by text instead, check there too.
A charge can look unfamiliar for a few reasons:
- It's your one-time membership fee, billed once and never again.
- You added something at checkout, like regalia or an Advanced & Executive program, which shows as a separate line item.
Want to review a purchase or request a refund? Within the first 30 days you can review your eligible purchases and request a refund yourself in the self-service refund portal. See the full refund policy for what qualifies and how long a refund takes to appear.
Still can't find your receipt, or think something looks wrong? Please contact our Member Experience team and we'll take a look together.
Live Chat, Phone, and Text available Monday - Friday, 9 a.m. - 6 p.m. ET
Email: support@nsls.org
Phone: 201-222-6544
Toll Free: 800-601-6248