If your shipment tracking indicates that your order was delivered, yet you have not received it, there are two steps you can take, including:
- Contact the Carrier Directly: Once the package has left NSLS facilities, the carrier—whether UPS, FedEx, or USPS—takes responsibility for its delivery. It is essential to reach out to the carrier directly using the contact information provided in the tracking link. The carrier can offer further assistance and help resolve any delivery issues.
- Get in Touch with the NSLS for Additional Assistance: If there is a shipping warranty on the order or if additional help is required beyond what the carrier can provide, contacting our Member Experience team is encouraged.
📚 NSLS Knowledge Base available 24/7
💬 Live Chat, Phone, and Text are available Monday - Friday, 9 a.m. - 6 p.m. ET.
📧 Email: support@nsls.org
📱 Text: 551-249-0282
📞 Phone: 201-222-6544
📞 Toll Free: 800-601-6248