1. Help
  2. Placing shop orders

My shipment tracking says my order was delivered, but I haven't received it. What can I do?

The NSLS partners with UPS, FedEx and USPS to ship and deliver SHOP orders. Once the package departs our warehouse facilities, the carrier assumes the responsibility for its delivery. If you have any questions about the shipment and  handling of your order, please contact the carrier responsible for your delivery (as indicated on the tracking link you received).