For assistance with resetting your NSLS password, the following steps will guide you through the process. Please note that once you regain access to your account, you will still need to reset your password by following step 3 below.
- Visit the Members Area:
- Go to the Members Area and click the link for "Forgot Password" or click here.
- Get One-Time Access:
- Enter the email address you used at registration and click E-mail New Password. If you don’t know which email address you used at registration, you can reach out to our Member Experience team using the contact information below.
- This original email address will also serve as your member ID.
- Check your inbox for an email from The National Society of Leadership and Success titled "Replacement login information for (YOUR NAME) at National Society of Leadership and Success."
- In the email, you'll find a link that you can follow or copy and paste into your browser. This link grants you one-time access to your Members Area.
- If you don't receive the email, check your spam folder.
- Please Note: Your one-time access link is only valid for 1 day. You will need to reset your password with the step below to continue having access to your account.
- Reset Password
- Once logged in using the one-time link, navigate to the upper right-hand corner and click on your name.
- From the dropdown menu, select "Change Password."
- Enter your new password and confirm it.
- Click "Change Password" to confirm the change
- Additional Support
- If issues persist, remember your username/Member ID is the primary email address you provided upon enrollment.
- You may use the "Forgot Password" feature again if necessary.
- If you're not receiving emails, it could be due to your email domain blocking communication from NSLS.
- For further assistance, contact NSLS via:
- 📚 NSLS Knowledge Base available 24/7
- 💬 Live Chat, Phone, and Text are available Monday - Friday, 9 a.m. - 6 p.m. ET.
- 📧 Email: support@nsls.org
- 📱 Text: 551-249-0282
- 📞 Phone: 201-222-6544
- 📞 Toll Free: 800-601-6248
By following these steps and ensuring the password reset is completed promptly after accessing your account with the one-time link, you'll successfully reset your password and regain access to your NSLS account.