To receive a refund when your credit card has expired, follow these steps:
- Contact the Bank or Card Issuer: Reach out to the bank or card issuer that provided the expired credit card. Inform them about the expired card and the pending refund. In most cases, they will transfer the refund to your new card or account automatically.
- Inform the NSLS Member Experience Team: Contact the NSLS Member Experience team to inform them of the expired card and your request for a refund. They will guide you through the necessary steps and ensure the refund process is initiated correctly.
- Provide Updated Payment Information: If required, provide the NSLS with your updated payment information to facilitate the refund process. This may include your new credit card details or an alternative payment method.
NSLS Member Experience Contact Details:
📚 NSLS Knowledge Base available 24/7
💬 Live Chat, Phone, and Text are available Monday - Friday, 9 a.m. - 6 p.m. ET.
📧 Email: support@nsls.org
📱 Text: 551-249-0282
📞 Phone: 201-222-6544
📞 Toll Free: 800-601-6248
Important Notes:
- Refund Processing Time: Refunds typically take 3-5 business days to process. However, it might take up to one billing cycle for the credit to appear on your statement, depending on your bank or credit card company's policies.
- Follow Up with Your Bank: If the refund does not appear within the expected time frame, follow up with your bank or credit card company for further assistance.
By following these steps, you can ensure that your refund is processed smoothly despite the expiration of your credit card.